Account Deletion Guide

Overview

At RADIANTVEND SDN. BHD., we respect your right to control your personal data. This guide provides comprehensive information about how to permanently delete your account and what happens when you do so.

Please read this guide carefully before proceeding with account deletion, as this action is permanent and irreversible.

Important Information Before You Delete

What Happens to Your Data

When you delete your account:

• Personal Information: Your name, email, phone number, and profile information will be permanently deleted
• Game Data: All progress, choices, and gameplay data will be permanently deleted
• Purchase History: Records will be retained only as required for legal and accounting purposes
• Communications: Messages and support communications will be deleted
• Analytics Data: Aggregated, anonymized data may be retained for analytics purposes

Data Retention Requirements

For legal and regulatory compliance, certain information may be retained for a limited period:

• Financial transaction records (7 years, as required by law)
• Records of legal disputes or investigations
• Information necessary to prevent fraud and abuse
• Backup copies (deleted within 90 days)

Alternative to Account Deletion

If you're not ready for permanent deletion, consider these alternatives:

Temporary Deactivation

You can temporarily deactivate your account instead of deleting it. This option:

• Hides your profile and game data
• Prevents others from finding you
• Preserves your data for future reactivation
• Can be reversed at any time

Privacy Settings Adjustment

You can also adjust your privacy settings to:

• Limit data collection
• Opt out of marketing communications
• Control visibility settings
• Manage data sharing preferences

How to Delete Your Account

Method 1: In-App Deletion (Recommended)

The easiest way to delete your account is through the mobile app:

1. Open the RADIANTVEND app on your device
2. Tap on your profile icon in the top-right corner
3. Select "Settings" from the menu
4. Scroll down to "Account Management"
5. Tap "Delete Account"
6. Read the warning message carefully
7. Enter your password to confirm your identity
8. Select a reason for deletion (optional but appreciated)
9. Tap "Permanently Delete My Account"
10. Confirm your decision in the final confirmation dialog

Method 2: Web Portal Deletion

You can also delete your account through our website:

1. Visit https://radiantvendsdnbhd.com
2. Log in to your account
3. Navigate to "Account Settings"
4. Click on "Privacy & Data"
5. Scroll to "Delete Account"
6. Follow the on-screen instructions
7. Verify your identity via email confirmation
8. Complete the deletion process

Method 3: Email Request

If you cannot access your account, you can request deletion via email:

1. Send an email to: bellacheah@radiantvendsdnbhd.com
2. Use the subject line: "Account Deletion Request"
3. Include the following information:
   • Your registered email address
   • Your username or account ID
   • Your full name
   • Reason for being unable to delete in-app (optional)
4. For security purposes, we may request additional verification
5. We will respond within 7-10 business days
6. Once verified, your account will be deleted within 30 days

Method 4: Phone Request

You can also call our customer support:

• Phone: +60 1111201383
• Business Hours: Monday - Friday, 9:00 AM - 6:00 PM (MYT)
• Have your account information ready for verification
• Follow the representative's instructions

Deletion Timeline

The account deletion process follows this timeline:

Grace Period (7 Days)

After you initiate deletion:

• Your account enters a 7-day grace period
• During this time, you can cancel the deletion request
• Your account is deactivated but data is preserved
• You cannot access the Services during this period
• To cancel, log in or contact support

Permanent Deletion (After 7 Days)

If you don't cancel within 7 days:

• Your account and data are permanently deleted
• You will receive a confirmation email
• Deletion cannot be reversed
• Some data may remain in backups for up to 90 days

For Email/Phone Requests

• Verification: 1-3 business days
• Processing: 5-7 business days
• Grace Period: 7 days
• Total Timeline: Up to 30 days

What Happens to Active Subscriptions

If you have an active subscription when you delete your account:

• Your subscription will be immediately cancelled
• No refunds will be provided for unused subscription time
• You will lose access to all premium features immediately
• Recurring billing will be stopped
• You should cancel subscriptions before deleting your account if you want to use the remaining time

Recommendation

We recommend canceling your subscription and waiting until the end of your billing period before deleting your account to avoid forfeiting paid services.

What Happens to Purchases and Virtual Items

Regarding purchases and virtual items:

• All purchased content will be permanently deleted
• Virtual currency and items have no cash value and cannot be refunded
• One-time purchases cannot be transferred to a new account
• You will lose all in-game achievements and rewards
• No refunds or compensation will be provided

Creating a New Account After Deletion

After deleting your account:

• You can create a new account at any time
• Your previous username will not be available (permanently retired)
• You will start with a completely fresh account
• Previous purchases and progress cannot be restored
• Your previous email address can be reused after 30 days
• All new account purchases must be made again

Special Circumstances

For Accounts Involved in Disputes

If your account is involved in legal disputes, investigations, or violations:

• Account deletion may be delayed pending resolution
• Certain data may be retained longer for legal purposes
• You will be notified of any delays

For Accounts with Outstanding Balances

If your account has unpaid charges:

• You must settle all outstanding balances before deletion
• Deletion will not cancel payment obligations
• We may retain information necessary for debt collection

For Business or Developer Accounts

If you have a business or developer account:

• Additional steps may be required
• Contact support for specific deletion procedures
• Business records may be retained longer for compliance

Your Rights Under Data Protection Laws

Under applicable data protection laws (including GDPR, PDPA, etc.), you have the right to:

• Right to Erasure: Request deletion of your personal data
• Right to Access: Request a copy of your data before deletion
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to certain data processing activities

To exercise these rights, please contact us using the information below.

Data Export Before Deletion

Before deleting your account, you may want to export your data:

How to Export Your Data

1. Log in to your account
2. Go to "Settings" → "Privacy & Data"
3. Click "Download My Data"
4. Select the data categories you want to export
5. Click "Request Download"
6. You will receive a download link via email within 48 hours
7. Download your data archive
8. The download link expires after 7 days

What's Included in Your Data Export

• Profile information
• Account settings
• Game progress and achievements
• Purchase history
• Communication logs

Frequently Asked Questions

Can I recover my account after deletion?

No. Account deletion is permanent and irreversible. Once the 7-day grace period has passed, your account and data cannot be recovered.

Will I receive a refund for unused subscription time?

No. As stated in our Terms of Service, account deletion does not entitle you to refunds for unused subscription periods or purchased content.

Can I delete my account but keep my purchases for a new account?

No. Purchases are tied to your account and cannot be transferred. If you delete your account, all purchases are permanently lost.

How long does it take to delete my account?

Immediate deletion requests (in-app or web) enter a 7-day grace period, after which deletion is final. Email or phone requests may take up to 30 days.

What if I change my mind during the grace period?

You can cancel the deletion by logging in to your account or contacting support within the 7-day grace period.

Will my data be completely removed from your systems?

Yes, except for data we're legally required to retain (such as financial records) or data in backup systems (which is deleted within 90 days).

Can I use the same email address for a new account?

Yes, but you must wait 30 days after account deletion to reuse the same email address.

What happens to my social media connections?

All social media connections will be severed, and permissions will be revoked.

Need Help?

If you have questions about account deletion or need assistance, please contact us:

We're Sorry to See You Go

We value your feedback. If you're deleting your account because of a specific issue or concern, please let us know. Your feedback helps us improve our Services for all users.

If you're experiencing technical issues, bugs, or have concerns about privacy or content, please contact our support team before deleting your account. We're here to help and may be able to resolve your concerns.