Privacy Policy

Introduction

RADIANTVEND SDN. BHD. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our interactive drama gaming services, including our mobile applications and website (collectively, the "Services").

Please read this Privacy Policy carefully. By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Services.

Information We Collect

Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you:

• Register for an account
• Make a purchase
• Subscribe to our newsletter
• Participate in surveys or promotions
• Contact customer support

This information may include:

• Name
• Email address
• Phone number
• Billing information
• Date of birth
• Username and password

Automatically Collected Information

When you access our Services, we automatically collect certain information about your device, including:

• IP address
• Device type and identifiers
• Operating system
• Browser type
• Usage data and game progress
• Location data (with your permission)

Gameplay Information

We collect information about your gameplay activities, including:

• Game progress and achievements
• Choices made during interactive scenarios
• Time spent in-game
• Interactions with other players (if applicable)
• In-app purchases

How We Use Your Information

We use the information we collect for various purposes, including:

• Service Delivery: To provide, maintain, and improve our Services
• Account Management: To create and manage your account
• Personalization: To personalize your gaming experience and provide tailored content
• Communication: To send you updates, newsletters, and promotional materials (with your consent)
• Payment Processing: To process transactions and send purchase confirmations
• Customer Support: To respond to your inquiries and provide technical assistance
• Analytics: To analyze usage patterns and improve our Services
• Security: To detect, prevent, and address technical issues and fraudulent activities
• Legal Compliance: To comply with legal obligations and enforce our terms

Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Payment processing
• Cloud hosting services
• Analytics providers
• Customer support tools
• Marketing platforms

Legal Requirements

We may disclose your information if required by law or in response to valid legal requests, such as:

• Compliance with legal obligations
• Protection of our rights and property
• Prevention of fraud or security issues
• Protection of user safety

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

With Your Consent

We may share your information for any other purpose with your explicit consent.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access and Portability

You have the right to request access to your personal information and receive a copy in a portable format.

Correction

You can update or correct your personal information through your account settings or by contacting us.

Deletion

You may request deletion of your account and personal information. Please refer to our Account Deletion Guide for detailed instructions.

Opt-Out

You can opt out of marketing communications by:

• Clicking the "unsubscribe" link in our emails
• Adjusting your account notification settings
• Contacting us directly

Location Data

You can control location data collection through your device settings.

Do Not Track

Some browsers have a "Do Not Track" feature. Currently, our Services do not respond to Do Not Track signals.

Children's Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to remove such information from our systems.

If you are between 13 and 18 years old, you may only use our Services with the consent and supervision of a parent or legal guardian.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including Malaysia and other jurisdictions where our service providers operate. These countries may have different data protection laws than your country.

When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:

• The nature and sensitivity of the information
• Legal and regulatory requirements
• The purposes for which we collected the information
• Whether we can achieve those purposes through other means

When we no longer need your information, we will securely delete or anonymize it.

Cookies and Tracking Technologies

We use cookies, pixels, and similar tracking technologies to collect information about your browsing activities. These technologies help us:

• Remember your preferences
• Understand how you use our Services
• Improve user experience
• Deliver targeted advertising

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Services.

Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending you an email notification (for significant changes)

Your continued use of our Services after changes are posted constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Your Consent

By using our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.